Support
We're here to help
Have a question or running into an issue? Submit a ticket below and we'll get back to you. This page is powered by the same Grantiva support API your iOS users can access in-app.
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You need a Grantiva account to create support tickets. You can also email us directly at support@grantiva.io.
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Frequently Asked Questions
How long does it take to get a response?
Response times depend on your plan. Pro customers receive email support within 48 hours, Growth within 24 hours, Business gets priority support, and Enterprise has a dedicated support engineer with a 4-hour SLA.
Can I use the SDK on the iOS Simulator?
App Attest is not available on the iOS Simulator. You need to test attestation on a real device. The SDK provides clear error messages when running in a simulator so you can handle it gracefully during development.
How do I integrate the Grantiva SDK?
Add the Swift package via Xcode (File > Add Package Dependencies) using the Grantiva SDK URL. Initialize with Grantiva(teamId: "YOUR_TEAM_ID") and call attest() -- that's it. No API keys needed.
What data does Grantiva collect from devices?
Grantiva collects device model, OS version, app version, and attestation data. IP addresses are anonymized after geolocation. We follow data minimization principles and never sell customer data. See our privacy policy for full details.
How do I upgrade or downgrade my plan?
You can change your plan at any time from the dashboard Billing page. Upgrades take effect immediately with prorated charges. Downgrades take effect at the end of your current billing period.
Is there a way to contact you directly?
You can email support@grantiva.io for technical issues, hello@grantiva.io for general inquiries, or security@grantiva.io for vulnerability reports. Enterprise customers have a dedicated Slack channel.
Add in-app support to your own app
This page uses the same Grantiva support ticket API available to your iOS users. Drop-in SwiftUI views let users submit tickets without leaving your app.